For many years we have worked extensively with the Facilities Management sector distributing parts that are required – often at short notice, around the clock, or in remote locations – to maintain crucial networks.

 

We recognise that you need to keep downtime to an absolute minimum, with maintenance carried out as swiftly as possible. Operating 365 days a year, we deliver spare parts to our established network of 18,000 secure lockers at more than 1,500 locations in the UK to ensure that when you need vital parts you receive them quickly and efficiently.

 

With an enviable first time pre 8am delivery success rate of 99.77%, we have revolutionised the field services market with our reliable, secure and robust delivery model that is as easy to use for returns as it is for deliveries.

 

Parts are delivered in-night to a secure locker that is only accessible by either key or card. Once a delivery has been made, a text or email alert is sent to the engineer, who can then collect their items before the start of their day’s work, enabling them to start earlier, fit more jobs into the day and improve productivity.

 

Moreover, they can order parts as late as 11pm for delivery the next morning, significantly reducing the need for multiple same-day deliveries made by alternative, less efficient transport systems. For engineers who require parts urgently outside of normal hours we also operate a network of Forward Stock Locations that are accessible 24 hours a day - which is ideal for any fast moving stock.

 

A key to the success of our offering is our supply chain platform Thinventory™, which integrates seamlessly with our physical supply chain network, offering cohesive end-to-end reporting software to boost efficiency, reliability, stock transparency and green credentials. Thinventory™ enables engineers to order stock from their PDAs, so can subsequently keep track of which part was ordered for which customer, ensuring correct invoicing and higher customer satisfaction.

 

Thinventory™ has a real time full track and trace facility via the website providing total transparency across the supply chain 24 hours a day, seven days a week. This level of visibility allows companies to run truly lean inventories because they know exactly where their stock is and can move it easily to where it is needed.

 

Our Technical Services division provides outsourced resource on a pay as you go basis. We provide a range of low cost engineering resource for technical swap outs, exchanges and plug and play work on a 4 hour, 8 hour or next day SLA, through to our high end fully trained and qualified engineers; all of which operate in a variety of sectors.

 

We operate 7 days a week, 365 days a year, including Christmas Day and have won several prestigious awards and accolades which include the Motor Transport 2011 Award for Best Use of Technology. We were also listed in the 2011 and 2012 Sunday Times International Track 200 table.